Help & contact

Get in touch

Have questions about the platform, payments, or want to report an issue? We're here to help.

E-mail

Our main contact address. We respond to all messages.

Discord

Community server: technical support and announcements.

Response time

Up to 24 business hours

We respond to messages on business days, usually much faster.

Complaints & disputes

We process complaints within 14 business days per our Terms of Service.

Company details

Company name

Para-Deux Spółka z ograniczoną odpowiedzialnością

Tax ID (NIP)

5242922591

Company reg. no. (KRS)

0000913217

Registered address

ul. Kielecka 29B, 31-523 Kraków

E-mail address

kontakt@fivepay.pl

Payment operator

Payments Solution Sp. z o.o. / Stripe Payments Europe, Limited